Organizational Behavior: Final Exam Questions – MGT311

Summary

Organizational behavior is the study of how people interact within groups, usually in workplaces. This document covers how people's attitudes and emotions affect their work, and how managers can influence these.

Job attitudes and emotions

Job attitudes are how people feel about their work and their workplace. Emotions are feelings that have a clear cause. Moods are feelings that do not have a clear cause. People's emotions and moods affect their work.

Job satisfaction and involvement

Job satisfaction is how happy people are with their jobs. Job involvement is how much people care about their jobs. These two things are related, but they are not the same. People can be happy with their jobs but not care about them much, and vice versa.

Managers' roles in organizational behavior

Managers can influence how people feel about their jobs. They can do this through how they communicate, how they structure teams, and how they reward people. They can also influence how people interact with each other.

Organizational socialization

Organizational socialization is how new employees learn about their organization's culture. This process can happen in different stages. If there is a big difference between what new employees expect and what they find, they might leave the organization.

Key terms

Cognitive dissonance

A state of mental discomfort that occurs when a person holds two or more contradictory beliefs, values, or ideas.

Job involvement

The degree to which a person identifies with their job, actively participates in it, and considers their performance important to their self-worth.

Required emotions

The emotions that an organization expects its workers to show and considers appropriate for a given job.

Self-determination theory

A theory that focuses on people's inherent growth tendencies and innate psychological needs.

Organizational socialization

The process through which employees are adapted to an organization's culture.

Spans of control

The number of subordinates a manager is responsible for.

Questions this document helps with

• What are the differences between job satisfaction and job involvement?
• How do managers influence employees' attitudes and emotions?
• What is the process of organizational socialization?

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