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About this document
- Pages
- 16 pages
- Price
- $16 one-time, yours to keep
- Membership
- Included in every plan
- Format
- Subject
- Business, Business Communication
This document contains multiple-choice questions on business communication topics. It covers gatekeepers, discourse communities, audience types, communication strategies, and ethical practices. It helps students prepare for their business communication exams.
What's inside
- Gatekeepers in business communication
- Discourse communities in a factory
- Audience types and their characteristics
- Communication strategies for customer satisfaction
- Ethical practices in business communication
- Internal and external audiences
Who it is for: Students taking a business communication course. (Undergraduate)
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Summary
Business communication is key to success in many jobs. Students learn about different audiences, how to write clearly and how to handle bad news.
Audiences in business
Business communication often involves many audiences. Students learn about gatekeepers, primary audiences and watchdog audiences. They see examples of each.
Written and oral communication
Students learn when to use written or oral communication. They see examples of when each is best. They also learn how to write clearly.
Handling bad news
Students learn how to write bad-news messages. They see examples of how to write to subordinates and to superiors. They learn about different strategies for refusing requests.
Communication in groups
Students learn about positive roles and actions in groups. They see examples of how to build loyalty, resolve conflicts and function smoothly. They also learn how to achieve task goals.
Key terms
- gatekeeper
- A person who controls access to someone else.
- primary audience
- The person or people who are the main recipients of a message.
- watchdog audience
- A person or people who have power and may base future actions on a message.
- diversity
- The presence of people from different backgrounds and experiences.
- bad-news message
- A message that conveys unwanted information.
- business plan
- A document that outlines the goals and strategies of a business.
Questions this document helps with
- What are the different audiences in business communication?
- When should you use written communication instead of oral communication?
- How do you write a bad-news message to a subordinate?
Summary written with AI from the document's text.
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