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About this document
- Pages
- 7 pages
- Price
- $7 one-time, yours to keep
- Membership
- Included in every plan
- Format
- Subject
- Business Management, Operations Management
- Module
- OPM571 · Week 1
This quiz covers face-to-face and internet contact analysis in operations management. It is useful for students preparing for Week 1 of the OPM571 module.
What's inside
- Face-to-face and internet contact in permeable systems
- Poka-yoke corrective actions
- Continuous process layout examples
- Production efficiency and customer influence
- Service process design flowcharts
- Poka-yoke definition and purpose
Who it is for: Students taking the OPM571 module, Week 1. (Postgraduate)
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Summary
Students learn about service systems and production processes in business management. They study different types of layouts, customer influence and quality control methods.
Rivets in aircraft building
Rivets are used in the construction of aircraft. The question asks about the placement of rivets and the construction process.
Customer contact and influence
A permeable system allows customers to interact with the service. Students consider the effects of customer influence on production efficiency.
Process layouts
Continuous process layouts and other types of layouts are described. Students see examples of these layouts in different industries.
Service process design
A service blueprint is a type of flowchart. Students learn about the purpose of this type of flowchart and what it emphasizes.
Key terms
- Poka-yoke
- A procedure that prevents mistakes from becoming service defects.
- Service blueprint
- A flowchart for designing a service process.
- Permeable systems
- Systems that customers can interact with through certain forms of contact.
- Service-System Design Matrix
- A tool that shows the relationship between sales opportunity and production efficiency.
- Generic product development process
- A process with steps where tasks and responsibilities are identified for key organizational functions.
- Product ramp-up
- The phase when a company starts supplying a product to preferred customers.
Questions this document helps with
- What are the different types of process layouts in production?
- How does customer influence affect production efficiency?
- What is a service blueprint and why is it used?
Summary written with AI from the document's text.
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