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About this document
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- 6 pages
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- Communication Arts, Management
This document discusses the types of communication networks within organizations, both formal and informal. It explains how messages flow in different directions and the structures and roles within these networks. It is useful for understanding organizational communication dynamics.
What's inside
- Networks and message flow directions
- Formal communication networks
- Network structures and roles
- Informal communication networks
- Grapevine communication and its effects
Who it is for: Students studying communication in organizations. (Undergraduate)
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Summary
Communication networks are the patterns of interaction that allow messages to flow within organizations. Students learn about formal and informal networks, their structures, roles and effects on the organization.
Formal Communication Networks
Formal networks are officially sanctioned and carry task-oriented, maintenance-oriented and human messages. They have different structures, roles and descriptors that affect communication flow.
Informal Communication Networks
Informal networks arise due to the situation employees are in. They are spontaneous and may be faster than formal networks. They are also known as the grapevine and can have positive and negative effects on the organization.
Analyzing Communication Networks
Methods of analyzing formal and informal communication networks include residential analysis, questionnaires, communication diaries and ECCO. Each method has its own advantages and disadvantages.
Key terms
- Formal networks
- Officially sanctioned communication patterns within an organization.
- Informal networks
- Spontaneous communication patterns that emerge due to employee needs.
- Gatekeepers
- Employees who control the information flow within an organization.
- Grapevine
- Informal communication network that spreads rumors and information.
- Centrality
- The degree to which communication flows through a key employee.
- Reciprocity
- The degree to which employees and bosses agree on their relationship.
Questions this document helps with
- What are the main types of formal communication networks?
- How does the grapevine affect an organization?
- What methods can be used to analyze communication networks?
Summary written with AI from the document's text.
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