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About this document
- Pages
- 87 pages
- Price
- $45 one-time, yours to keep
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- Format
- Subject
- Health, Public Health, Public Policy
This thesis examines patient satisfaction before and after the implementation of the Patient-Centered Medical Home (PCMH) model. It analyzes data from a primary care practice in Western New York to determine if patient satisfaction improved following PCMH certification.
What's inside
- Patient-Centered Medical Home model
- Patient satisfaction before and after PCMH
- Data analysis from a primary care practice
- Key themes of patient satisfaction
- Recommendations for improvements
- Review of literature on PCMH
Who it is for: For students of Health, Public Health or Public Policy. (Postgraduate)
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Summary
Patient satisfaction with the Patient-Centered Medical Home (PCMH) model is discussed. Students learn how PCMH differs from traditional care, and how it affects patient satisfaction.
PCMH and Traditional Care
The PCMH model is compared with traditional care. Differences are shown in how care is delivered, coordinated and measured.
Communication in PCMH
Communication between PCMH team members is important for patient care. The document discusses how this communication happens.
Patient Satisfaction Surveys
Patient satisfaction surveys from before and after PCMH implementation are compared. Changes in patient perceptions are noted.
Patient Experience Assessment
The document asks students to compare the variables in the surveys. It notes changes in how patients were treated by staff.
Key terms
- Patient-Centered Medical Home
- A model of care that is patient-focused and team-based.
- Patient satisfaction
- How happy patients are with the care they receive.
- Interpersonal continuity of care
- The ongoing relationship between a patient and their healthcare provider.
- Transformational change
- A significant change that affects many parts of a system.
- Evidence-based care
- Care that is based on research and data, not just on what one doctor thinks.
- Patient experience assessment
- A survey that asks patients about their experiences with healthcare.
Questions this document helps with
- How does PCMH change how care is delivered?
- What affects patient satisfaction with PCMH?
- How do patients feel about the care they get with PCMH?
Summary written with AI from the document's text.
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