Shared by 
Unlock all 10 pages
Get it free by sharing your own notes, buy just this one, or become a member and unlock documents with your plan.
How to unlock this document
Choose the way that suits you. Each one gives you all 10 pages to read online and the PDF to download.
Share your notes, unlock for free
2 free unlocks for every 5 approved uploads
- Upload your own lecture notes, assignments, essays or past papers
- PDF, Word, PowerPoint and Excel files all work, and you can send many at once
- We check each upload; you get a notification when it is approved
- Spend a free unlock on this document or any other, and keep it for good
- Shared under your public username, never your email
Then upload your notes from your profile.
Buy this document
$10 one-time payment
- All 10 pages of this document, yours to keep
- Download the PDF and read it any time, also offline
- No subscription and nothing to cancel
- Find it again any time under My Profile → Library
You log in or create a free account first, then pay securely.
Become a member
Unlock documents from the whole library, which keeps growing
- Choose any documents you like, up to your plan’s unlocks
- Documents you unlock stay yours, even if you cancel later
- Your unlocks start again with every renewal
- Secure checkout by Dodo Payments
You log in or create a free account first, then pay securely.
Compare the plansAlready a member, or bought this before? Log in to open it
About this document
- Pages
- 10 pages
- Price
- $10 one-time, yours to keep
- Membership
- Included in every plan
- Format
- Subject
- Business, Management
This document discusses the theoretical background of Total Quality Management (TQM), including its soft and hard elements. It covers the principles, practices, and tools of TQM, and how they contribute to organizational success.
What's inside
- Introduction to Total Quality Management
- Soft and hard elements of TQM
- Principles and practices of TQM
- Tools and techniques of TQM
- Impact of TQM on organizational success
Who it is for: Students studying business management and quality management. (Undergraduate)
Share with classmates: WhatsApp Telegram X LinkedIn Facebook
Summary
Total Quality Management (TQM) is a business method that aims to improve competitiveness. It has soft and hard elements. Students learn about TQM's principles, practices and tools.
TQM's theoretical background
TQM is a long-term approach. It involves everyone in the organisation. It focuses on prevention and team problem-solving.
TQM's soft and hard elements
Soft elements include leadership, customer satisfaction and employee involvement. Hard elements include statistical process control and quality function deployment.
TQM tools and techniques
Tools include design of experiment, benchmarking and total productive maintenance. Techniques include structural equation modelling.
Research on TQM
A study of Greek companies certified to ISO 9001:2000. It looked at the impact of soft and hard TQM elements on quality management results.
Key terms
- TQM
- Total Quality Management is a business approach that aims for long-term success through customer satisfaction and continuous improvement.
- Soft TQM elements
- These are management concepts and principles such as leadership and employee empowerment.
- Hard TQM elements
- These are quality improvement tools and techniques such as statistical process control.
- Benchmarking
- Benchmarking is comparing internal processes against industry best practices.
- Structural Equation Modelling
- Structural Equation Modelling is a statistical technique for testing and estimating causal relations.
- ISO 9001:2000
- ISO 9001:2000 is a quality standard that is in line with TQM principles.
Questions this document helps with
- What are the main principles of TQM?
- How do soft and hard TQM elements differ?
- What tools can help implement TQM?
Summary written with AI from the document's text.
Ask the AI Teacher
Ask any question about this document or your course, and get a clear explanation.
Log in to ask Create a free account
Free accounts can ask 5 questions a day.