#banking industry

The banking industry refers to the businesses that handle money, such as banks, credit unions, and building societies. They provide services like loans, savings accounts, and financial advice. The documents here compare customer services at two major banks, examine online service quality and customer satisfaction, and look at the history of the UK credit card industry in the late 1980s. They cover various methods and examples, including the E-SERVQUAL model and strategic situations facing large banks.