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About this document
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- 6 pages
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- $6 one-time, yours to keep
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- Subject
- Business, Business Strategy, Management
This case study examines Mahindra & Mahindra’s decision to implement a Business Process Reengineering (BPR) program. It details the implementation procedure, benefits, and challenges faced during the process. It is useful for understanding the concept of BPR and its potential impacts on an organization.
What's inside
- Reasons for implementing BPR
- Implementation procedure at Mahindra & Mahindra
- Benefits of the BPR program
- Concept of BPR and its benefits
- Steps for successful BPR initiatives
- Challenges faced during BPR implementation
Who it is for: Students studying business strategy, corporate governance, and organizational change. (Undergraduate)
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Summary
Business Process Reengineering (BPR) is a management concept that can dramatically change an organisation. Mahindra & Mahindra (M&M) used BPR to address manufacturing problems. Students learn what BPR is, how it was used at M&M, and what benefits and challenges it brought.
Mahindra & Mahindra's background
M&M is an Indian company that makes vehicles and farm equipment. It had problems with productivity and work culture in the mid-1990s. The company decided to use BPR to address these issues.
Business Process Reengineering
BPR involves radical redesign and restructuring of an organisation. It aims to lower costs and improve quality and services. It can bring revolutionary improvements but also has a high failure rate.
Implementation at Mahindra & Mahindra
M&M implemented BPR with help from Lucas Engineering Systems. The company faced resistance from unions. It had to deal with strikes and other challenges during the implementation.
Benefits and challenges
BPR brought higher productivity, reduced costs, and improved quality at M&M. However, it also faced resistance from unions and had a high failure rate in other organisations.
Key terms
- Business Process Reengineering
- A management concept that involves radical redesign and restructuring of an organisation.
- Mahindra & Mahindra
- An Indian company that makes vehicles and farm equipment.
- Lucas Engineering Systems
- A UK-based company that helped M&M implement BPR.
- Unions
- Worker groups that resisted the implementation of BPR at M&M.
- Productivity
- The rate at which goods are produced, especially in an industrial setting.
- Work culture
- The shared values, attitudes and practices that characterize a company.
Questions this document helps with
- What is Business Process Reengineering?
- How did Mahindra & Mahindra use BPR?
- What benefits and challenges did BPR bring to M&M?
Summary written with AI from the document's text.
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