Shared by 
Unlock all 5 pages
Get it free by sharing your own notes, buy just this one, or become a member and unlock documents with your plan.
How to unlock this document
Choose the way that suits you. Each one gives you all 5 pages to read online and the PDF to download.
Share your notes, unlock for free
2 free unlocks for every 5 approved uploads
- Upload your own lecture notes, assignments, essays or past papers
- PDF, Word, PowerPoint and Excel files all work, and you can send many at once
- We check each upload; you get a notification when it is approved
- Spend a free unlock on this document or any other, and keep it for good
- Shared under your public username, never your email
Then upload your notes from your profile.
Buy this document
$5 one-time payment
- All 5 pages of this document, yours to keep
- Download the PDF and read it any time, also offline
- No subscription and nothing to cancel
- Find it again any time under My Profile → Library
You log in or create a free account first, then pay securely.
Become a member
Unlock documents from the whole library, which keeps growing
- Choose any documents you like, up to your plan’s unlocks
- Documents you unlock stay yours, even if you cancel later
- Your unlocks start again with every renewal
- Secure checkout by Dodo Payments
You log in or create a free account first, then pay securely.
Compare the plansAlready a member, or bought this before? Log in to open it
About this document
- Pages
- 5 pages
- Price
- $5 one-time, yours to keep
- Membership
- Included in every plan
- Format
- Subject
- Business, Management, Organizational Behavior
This case study looks at the problems faced by Mahindra & Mahindra’s Igatpuri and Kandivili plants in the mid-1990s, including manufacturing inefficiencies and union issues. It discusses the implementation of a Business Process Reengineering (BPR) program to address these challenges.
What's inside
- Problems at M&M's Igatpuri and Kandivili plants
- Attempts to address issues through voluntary retirement schemes
- Implementation of Business Process Reengineering
- Union response and strike
- Background on Mahindra & Mahindra
- Other examples of Business Process Reengineering
Who it is for: Students of Business Process Reengineering, Business Management, and Organizational Behavior. (Undergraduate)
Share with classmates: WhatsApp Telegram X LinkedIn Facebook
Summary
M&M’s Problem Plants discusses the challenges faced by Mahindra & Mahindra at two of its plants. Students learn about the company's attempts to improve efficiency and productivity through business process reengineering.
The Problems at Igatpuri and Kandivili
The plants had manufacturing inefficiencies, poor productivity, long production cycles, and sub-optimal output. The workforce was under-productive, unionized, and bloated. The work culture was unhealthy and corruption was widespread.
Business Process Reengineering
M&M decided to implement a BPR program to address the plant issues. The program was developed with help from Lucas Engineering Systems. The unions expressed displeasure and went on strike, but management stood firm.
M&M's Background and Restructuring
M&M is one of India's top industrial houses, founded in 1945. In 1994, it initiated a major restructuring exercise as part of a BPR program. The company regrouped its divisions into six clusters of related businesses.
Real Business Examples
The document gives examples of business process reengineering in action. Dassault Systems created Catia, a CAD/CAM software. Boeing and DaimlerChrysler used it to design aircraft and vehicles, saving time and costs.
Key terms
- Business Process Reengineering
- A management approach aiming to help organizations fundamentally rethink and radically redesign business processes.
- Voluntary Retirement Schemes
- Programs offering employees financial incentives to leave the company voluntarily.
- Unionization
- The process by which workers form or join a trade union to improve their working conditions.
- Corruption
- Dishonest or fraudulent conduct by those in power, typically involving bribery.
- Computer-Aided Design
- The use of software to create, modify, analyse, or optimise a design.
- Computer-Aided Manufacturing
- The use of software to control machine tools and related machinery.
Questions this document helps with
- How did M&M's plants face manufacturing inefficiencies?
- What steps did M&M take to address plant problems?
- How did unions react to the BPR program at M&M?
Summary written with AI from the document's text.
Ask the AI Teacher
Ask any question about this document or your course, and get a clear explanation.
Log in to ask Create a free account
Free accounts can ask 5 questions a day.