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About this document
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- 5 pages
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- Subject
- Business, Information Systems
This case study looks at how Big Red Book, a software provider in Ireland, improved its customer service and development time by moving to Microsoft Office 365. It shows how the company benefited from this change.
What's inside
- Big Red Book's business situation
- The solution: Microsoft Office 365
- Benefits of the solution
- Big Red Book's background
- The problem with the old system
- The new system and its advantages
Who it is for: Students of Business, Information Systems, or Information Technology. (Undergraduate)
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Summary
Big Red Book is a software supplier in Ireland. It moved to Microsoft Office 365 to improve customer service and development time. The document describes the company's situation, the solution it chose and the benefits it gained.
Company Background
Big Red Book is based in Dublin. It provides accounting and payroll software to small and midsize businesses. The company has 18 employees who develop applications, test software and support customers.
The Problem
Big Red Book had frequent email downtime. It had limited IT resources and no failover server. Employees found it difficult to locate information and communicate with each other.
The Solution
Big Red Book moved to Microsoft Office 365. It chose this solution to improve email reliability and collaboration among its support team, developers and testers.
The Benefits
Big Red Book has improved customer service. It has avoided IT costs and improved its software development process. The company has a reliable communications and collaboration solution.
Key terms
- Microsoft Office 365
- A hosted solution for communication and collaboration services.
- Microsoft Exchange Online
- A cloud version of Microsoft Exchange Server for email.
- Microsoft Lync Online
- A cloud version of Microsoft Lync for instant messaging and presence.
- Microsoft SharePoint Online
- A cloud version of Microsoft SharePoint for document management and collaboration.
- Microsoft Visual Studio Team Foundation Server
- A tool for managing software development projects.
- Big Red Cloud
- A project to develop cloud-based services for payroll and accounting.
Questions this document helps with
- What are the benefits of using Microsoft Office 365?
- How can reliable email improve customer service?
- What tools help developers and testers communicate better?
Summary written with AI from the document's text.
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